ESM Privacy Notice We appreciated your trust in us when sharing information about you or your company. Your information is important to us and we want to manage it sensibly and carefully to ensure your privacy. Information You Give Us The information you provide us is used to help us do business with you. We consider the need for that information and balance that with what we need to know in order to serve you and take advantage of the services and products we offer you. We protect your information using industry-standard security measures. Automatic Information We may use cookies or other automatic features to allow us to provide more personalized service to you. A cookie is an alphanumeric code that is placed on your computer’s hard drive to allow us to provide personalized services without reentering your company information each time it is needed. We will attempt to use cookies in such a way as not to prevent you from realizing the full potential of the services and features we offer when you elect from your browser not to receive them. However, we do not guarantee it. Information Sharing Our company policy is not to share information you provide us with others. However, we may form partnerships to provide new or better services and may have to share this information with those partners. Our business partners must meet our privacy criteria before we will engage in their partnership. Use of Agents We may use agents to assist us in delivering products or services to you. They may need your information to carry out their duties. They are only permitted to use it for the duties assigned and are not permitted to use it for any other purpose. Service Transfer or Termination What happens if ESM is acquired by another company? In this case, your information is considered an asset that will be transferred to the new owners. If ESM terminates its services as they relate to you, then that information will archived according to normal business practices. Law Enforcement We will share any information requested by law enforcement agencies within the context of applicable laws and regulations. We may also share information with contracted third parties to investigate fraud protection and credit risk reduction. E-mail Communication We use e-mail, just like phone, fax and overnight delivery, as a service to ensure customer satisfaction with our products and services. From time to time, we may notify you by e-mail or snail mail about new or improved services. There are several features of our web services that will automatically alert you by e-mail to different circumstances, such as when an employee passes or fails a training module test. Of course, these automatic communication features are there to improve our customer-service provider relationship. With Your Consent Other than as described above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. Policy Changes We reserve the right to make changes to this policy from time to time. Juanary 2004